Lighting Support Team + FAQs + Documents
You can always call us: 1-888-8SOLARA
Toll Free: 1-888-8SOLARA (1-888-876-5272)
Hours: 10:00am - 5:00pm M-F
Sales Fax: (214) 744-9910
Support email email@example.com
Customer Service & Shipping:
(214) 744-9900 ext. 124
Technical Support & Receivables:
(214) 744-9900 ext. 109
(214) 882-9074 cell
Q: Are Solara iron lights expensive?
A: Solara is a leading manufacturer of custom architectural lighting. Each lantern, pendant, sconce, or chandelier is made to order by hand. Therefore, our lighting products are more expensive than off-the-shelf options. They are also more beautiful and more durable. That said, in almost all cases, if you have a certain budget, Solara will have a number of options for you.
Q: Do iron lights rust?
A: Iron rusts, yes. However, every Solara iron light undergoes electrophoresis, or e-coating, to protect it against rust. This multipart process involves a zinc phosphate bath and a baked-on electrostatic coating that provides a tough barrier against corrosive elements.
Q: Do your lights have a warranty?
A: Solar guarantees all of its iron and cast-bronze lighting against manufacturing defects for one year. We guarantee the finish and glass on our lighting for two years. Our warranty begins on our date of invoice. We will promptly replace or repair any items found to be defective.
Q: Does Solara provide lighting installation?
A: Installation of our products requires a certified electrician for electric lights and a certified plumber for gas lights. Therefore, we do not install lights.